(L-R) Mrs Shreena Kamal, Shell Adams Arcade Retailer; Paul Kamau, Vivo Energy Kenya Business Support and Planning Manager; and Mr Pius Mwendwa, Acting Managing Director, Kenya Pipeline Company PLC, fuel a motorist’s vehicle on the sidelines of the recognition event, as part of appreciating customers during the 2026 Customer Service Week.
By Peace Muthoka
NAIROBI, Kenya — Vivo Energy Kenya has won the Kenya Pipeline Company’s (KPC) Highest Throughput Performer Award for the fourth consecutive year after moving 1.5 billion litres of petroleum products through the national pipeline network in the 2025/26 financial year.
The recognition, announced on Thursday, October 8, 2026, during the 2026 Customer Service Week celebrations, highlights the company’s role in Kenya’s fuel supply chain and its use of pipeline infrastructure to distribute petroleum products to the market.
Vivo Energy Kenya, which markets and distributes Shell-branded fuels and lubricants in the country, accounted for 15 per cent of the total fuel volumes evacuated by oil marketing companies through the national pipeline during the financial year.
The award forms part of KPC’s annual Oil Marketing Company Recognition Awards, now in their fourth year, which recognise companies for their utilisation of the pipeline infrastructure.
Speaking during the ceremony, Vivo Energy Kenya Business Support and Planning Manager Paul Kamau thanked KPC for the recognition and credited the partnership between the two companies with supporting the growth of its business.
“I take this opportunity to acknowledge KPC’s leadership for honouring us again this year. Vivo Energy Kenya has built a robust and resilient network that is underpinned by continuous innovation to deliver an exceptional customer experience,” Kamau said.
He added that efficient pipeline infrastructure remained important to the company’s ability to maintain product quality, improve service delivery and meet customers’ needs across its network.
“Our expansive network relies heavily on these infrastructure efficiencies to drive innovation, uphold a rigorous quality focus, and deliver customer-centric value to Kenyan motorists every single day,” he said.
Kamau said the recognition would encourage the company to continue improving the quality, convenience, safety and reliability of its services.
He noted that customer service remained central to its operations, with the company seeking to ensure that motorists could access fuel reliably through its distribution network.
On his part, KPC Acting Managing Director Pius Mwendwa congratulated Vivo Energy Kenya, saying high utilisation of the pipeline network supported the movement of fuel and the country’s wider economic activities.
“We congratulate Vivo Energy Kenya for their continued leadership and high infrastructure utilization,” Mwendwa said.
He added that increasing the volume of petroleum products transported through the pipeline was important for supporting economic growth and improving supply chain efficiency.
“By enhancing downstream supply chain efficiencies and ensuring absolute energy security, we continue to firmly position Kenya as a premier economic, trade, and industrial hub for the entire East African region,” he said.
The award ceremony also extended the partnership’s focus on customer service to motorists at the pump.
Held at the Shell service station in Adams Arcade along Ngong Road, the event saw 100 motorists and boda boda operators receive free fuel top-ups after refuelling, offering a direct benefit to customers during the celebrations.
The initiative linked the companies’ focus on efficient fuel distribution with the everyday needs of transport operators and other motorists who depend on reliable supplies to keep moving.
For Vivo Energy Kenya, the latest award reinforces its position as a major user of the country’s pipeline infrastructure. Meanwhile, KPC said efficient use of its network remained important to supporting fuel distribution and economic activity across Kenya.
The two companies said their continued collaboration would support businesses, industries, transport operators and communities by facilitating the efficient movement of petroleum products through the country’s storage and distribution infrastructure.
